FAQs

We are happy to help when USPS loses a package in transit (confirmed via tracking).

However, we cannot offer free reships or refunds in the following cases:

Package returned to sender due to customer error:
Incorrect or Incomplete Address, missing apartment/suite/unit number, typos or wrong ZIP code.

Undeliverable:
The address doesn’t exist, is incorrect, unavailable, inaccessible, or violates USPS formatting rules.

Addressee unknown:
No one by that name lives at the address and the carrier or resident marks it as such.

Refused packages:
Customer refused delivery for any reason

Unclaimed:
The package wasn’t picked up within the holding period (usually 15 days at the post office).

All orders are shipped from the USA to all 50 US states & Canada.

Unfortunately we do not ship internationally or to military FPO addresses. The only exception is wholesale orders.

PO boxes are 100% fine.

Unfortunately we do not provide reships for incorrect addresses.
In the VERY rare instance that a package is lost in transit, we will reship your order free of charge.

If you believe an item is missing from your order, you must contact us within 24 hours of confirmed delivery. All claims must be accompanied by a photo of the original packaging and contents exactly as received.

We cannot honor any claims made after this 24-hour window, including requests for refunds, reshipments, or store credit.

We also highly recommend that you take pictures of the packaging before you open up the contents of your box, which includes the outside of the box, the inside of the box with all contents, before opening the sealed package within the box.

This policy is in place to ensure fairness and accuracy for all customers and to prevent abuse of our system.

If your order was marked as “completed”, typically this means a label has been generated and your order is scheduled to go out that day or the next.

“Processing” status orders have not been shipped, processing means payment has been confirmed successfully.

Don’t hesitate to reach out regarding the status of your order.

Mainly bitcoin & bank transfer, but most major cryptocurrencies are accepted, if you’d like to use one you don’t see an option for at checkout, please email us.

We try to restock popular products within 1-2 weeks, although depending on availability and recent shortages, some products may take longer.

You can go on the product page of out-of-stock products and enter your email address to sign up for restock notifications for OOS products. This is highly recommended because our inventory can sell very fast, with some restocks only lasting a few days.

For HGH we recommend 1ml per 10IU of HGH to ensure the product fully dissolves. For peptides, it depends entirely on your desired concentration.

Products in powdered form should be stored in the refrigerator, far from the door, far from the freezing tray. We strongly recommend you place your gear in their own container, along with desiccant packs. Under ideal storage conditions powdered products can last years.

Once reconstituted, (or seal broken, in the case of pens) the same storage guidelines apply; however, the product should be used within 28–30 days.

Oil-based products on the other hand, should be stored in a cool, dark place.

Double check your spam folder, often times confirmation emails get lost in there. In the rare instance where it’s not there, you can always reach out to us via email to check on your order status.

Due to security reasons we no longer provide tracking information, that being said you can always reach out to our support team if you have a question about the status of your order. If it’s been more than 10 business days we can tell you exactly where your package is. Don’t worry, we will always guarantee that your package will be delivered.