We are happy to help when USPS loses a package in transit (confirmed via tracking).
However, we cannot offer free reships or refunds in the following cases:
Package returned to sender due to customer error:
Incorrect or Incomplete Address, missing apartment/suite/unit number, typos or wrong ZIP code.
Undeliverable:
The address doesn’t exist, is incorrect, unavailable, inaccessible, or violates USPS formatting rules.
Addressee unknown:
No one by that name lives at the address and the carrier or resident marks it as such.
Refused packages:
Customer refused delivery for any reason
Unclaimed:
The package wasn’t picked up within the holding period (usually 15 days at the post office).