If you believe an item is missing from your order, you must contact us within 24 hours of confirmed delivery. All claims must be accompanied by a photo of the original packaging and contents exactly as received.
We cannot honor any claims made after this 24-hour window, including requests for refunds, reshipments, or store credit.
We also highly recommend that you take pictures of the packaging before you open up the contents of your box, which includes the outside of the box, the inside of the box with all contents, before opening the sealed package within the box.
This policy is in place to ensure fairness and accuracy for all customers and to prevent abuse of our system.